House manual — 2R rooms

How to Unlock the Smart Lock

Your room door uses a smart lock. Enter your unlock code on the keypad to open it. Please follow the steps below.

① Normal Use

To Unlock

1. Tap your unlock code on the keypad
2. The door unlocks automatically (you'll hear a “whirring” motor sound)
3. Turn the doorknob and open the door

To Lock (when going out / checking out)

1. Close the door
2. Just tap the Lock / Unlock button on the top of the keypad to lock it (no code needed)

② What Not to Do

Do not enter the unlock code while pulling the door. If you enter the unlock code while pulling the door, the internal motor cannot rotate properly and the door will not unlock. At this point, the system recognizes the lock as “unlocked,” so the system status no longer matches the actual locked state, and the door will not open.

③ What to Do If the Door Won't Open

Follow the steps below to sync the system status with the actual locked state.

1. Release your hand from the doorknob
2. Gently push the door inward
3. Tap the Lock / Unlock button on the top of the keypad
4. Check whether you hear a “whirring” motor sound
5. If no sound: tap the unlock code, then tap the Lock / Unlock button. Repeat until you hear the motor sound.
6. Tap the unlock code again, then turn the doorknob to open the door

It may not work on the first try. Repeating the steps 2-3 times usually resolves it.

④ If the Door Still Won't Open

Please contact us via your booking platform's message feature (Airbnb / Booking.com etc). We will help right away.

⑤ About the Unlock Support Site

If your key won't work, you forgot your code, or you cannot reach our staff late at night, our unlock support site lets you resolve the issue on your own.

How to Use

1. Access the unlock support site URL above
2. Select your Room Number
3. Enter the Trouble Code (4-digit number, sent in our check-in day message)
4. Tap the “Get Support” button
5. The key box location and code will be shown on screen
6. Follow the instructions, retrieve the physical key from the key box, and unlock your room

The language switcher at the top right supports 5 languages.

Basics

• Up to 7 guests, 40 m², two bedrooms, a living room and a loft.
• Beds: one queen-sized bed in each bedroom (two in total), one double-size sofa bed in the living room, and one semi-double mattress in the loft.
• Bathroom: a separate shower booth and a separate toilet room. There is no bathtub in 2R rooms.
• Kitchen: IH stove, microwave, fridge, kettle. Please note: 2R rooms do not have a rice cooker.

How to use the sofa bed

1. Hold the pull-out section under the seat and pull it towards you.
2. Lift the pulled-out section up until it is level with the seat.
3. It now forms a flat, double-size bed together with the seat. Spread out the bedding provided and enjoy your rest.
4. To put it back, lower the lifted section and push it back in.

Shower booth (no bathtub)

• Step into the booth and turn the lever to start the water. Adjust the temperature on the wall thermostat.
• Please keep the booth door closed while showering so water does not flood the floor.
• Shampoo, conditioner and body soap are provided inside the booth. Hair dryer and straightener are in the room.
• A bath mat is provided.

Toilet (separate room)

• A separate room with a multifunction warm-water bidet seat. Use the buttons on the side panel.
• Only toilet paper may be flushed. Please dispose of sanitary products in the trash (not in the toilet or sink).

Washing machine — auto detergent

The numbers match the numbers on the photo.

1. 切/入 (Power): turns the power on/off
2. 水位 (Water level): selects the water level
3. 予約・洗い・すすぎ・脱水 (Reservation / Wash / Rinse / Spin): use these to set each step individually
4. コース (Course): choose a course such as Standard, Quick or Blanket
5. スタート／一時停止 (Start / Pause): starts or pauses the wash

How to do laundry

1. Empty all pockets.
2. Load your laundry and press ① Power.
3. Detergent and softener are dispensed automatically. Please do not add your own detergent.
4. If needed, choose a course with ④.
5. Close the lid and press ⑤ Start / Pause.
6. When it finishes, take the laundry out right away to prevent odors.

Iron & laundry drying

• A clothes iron and an ironing mat (used instead of an ironing board) are provided.
• Please use the drying hangers for your laundry.

Kitchen

• Basic cookware, tableware and cutlery (for 8 people) are provided. Please wash them before checkout.
• There is no rice cooker in 2R rooms. Please use the stove with a pot if needed.

IH stove

1. 電源 切/入 (Power): turns the power on (hold for 2 seconds) / off
2. 加熱 切/入 (Heating): starts / stops heating
3. 揚げ物 切/入 (Deep-frying (high-temperature cooking)): starts / stops deep-frying mode (6 levels, 150–200 °C)
4. 火力・温度調整 ◀弱く／▶強く (Heat / temperature: ◀ lower, ▶ higher): adjusts the heat (or the oil temperature in deep-frying mode)
5. タイマー設定 −／＋ (Timer): sets the timer

How to use

1. Place a flat-bottomed pot or pan on the stove (only flat-bottomed cookware works).
2. Hold ① Power for 2 seconds to turn it on.
3. Press ② Heating (or ③ Deep-frying).
4. Adjust the heat with ④ ◀ / ▶.
5. When finished, press ② (or ③) to stop heating, then turn off ① Power.

While the 高温注意 (hot surface) lamp is lit, the top plate is hot. Do not touch it.

Microwave

Depending on the room, one of the following two microwaves is installed.

White model

1. あたため (Heat): automatic reheating
2. 解凍 (Defrost): defrosts frozen food
3. 5分 (5 min): sets the heating time (5 minutes)
4. 1分 (1 min): sets the heating time (1 minute)
5. 10秒 (10 sec): sets the heating time (10 seconds)
6. とりけし (Cancel): cancels the setting
7. スタート (Start): starts heating

How to use

1. Put the food inside and close the door.
2. Choose ① Heat or ② Defrost, or set the time with ③–⑤.
3. Press ⑦ Start to begin heating. Press ⑥ Cancel to stop.

Black model

1. SETTING (Heat): sets up heating
2. CANCEL (Cancel): cancels the setting
3. START / OK (Start): starts heating

1. Put the food inside and close the door.
2. Set heating with ① SETTING.
3. Press ③ START / OK to begin heating. Press ② CANCEL to stop.

Electric kettle

1. On / Off switch: located at the top of the handle
2. Water level window: fill between 0.3 L (MIN) and 0.8 L (MAX)

How to use

1. Fill with water between MIN and MAX.
2. Place it on the base and switch on ①.

Air conditioning & heating

The numbers match the numbers on the photo.

1. 冷房 (Cool): cooling
2. 暖房 (Warm): heating
3. 除湿切換 (Dehumidify): dehumidifying
4. 温度 ▲▼ (Temperature): raises / lowers the set temperature
5. 停止 (Off): turns the air conditioner off
6. 風量 (Fan speed): changes the fan speed
7. 風向 (Air direction): changes the air direction

How to use

1. Press ① Cool, ② Warm or ③ Dehumidify to start.
2. Adjust the temperature with ④ ▲▼.
3. If needed, adjust the airflow with ⑥ Fan speed and ⑦ Air direction.
4. Press ⑤ Off to stop.

An oil-free heater is also provided.

TV / streaming

The Android-based monitor lets you watch YouTube (free for everyone) and Netflix or Amazon Prime Video (log in with your own account). You can also download apps from Google Play. Terrestrial Japanese TV is not available.

The numbers match the numbers on the photo.

1. Power: turns the monitor on/off
2. Input: switches the input
3. Ring and center button: move the selection with the ring and confirm with the center button (ENTER)
4. ← (Return): goes back to the previous screen
5. Home (house icon): shows the home screen
6. VOL ＋／− (Volume): adjusts the volume
7. CH ＋／− (Channel): changes the channel
8. NETFLIX・YouTube・prime video (App buttons): open each app directly

Initial setup (if the setup screen appears)

You can complete the setup with the remote only, without entering any personal information.

1. Press the confirm (ENTER) button in the center of the ring on the remote.
2. Connect to the Wi-Fi network from your check-in message.
3. [Language] Choose a language with the up/down buttons, confirm with the center button, then press the right button to continue.
4. [Time zone] Select "Tokyo".
5. Select "HOME" to finish the setup.

Watching YouTube, Netflix and more

1. Press ⑤ HOME (house icon) to show the home screen.
2. Choose an app with the ③ ring and open it with the center button. Netflix, YouTube and Prime Video can also be opened with the ⑧ buttons.
3. For Netflix, Amazon Prime Video and similar services, log in with your own account.

If the screen has switched to another input, use ② Input to change the input, or press ⑤ HOME.

Before checkout: log out

Wi-Fi

Free Wi-Fi is available. For security, the network name (SSID) and password are not published on this site. They are included in your check-in message — please check that message.

Garbage sorting & disposal

• Please always separate your garbage and put it in the bin in your room.
• Combustible: food waste, tissues, paper diapers, wood chips, photos, catalogs, etc. Drain liquid from food waste, and wrap sharp items such as skewers in newspaper.
• Non-combustible: glass, metal, ceramics, plastics, styrofoam, rubber and leather products, etc.
• Recyclables: glass bottles, cans, PET bottles, cardboard and newspapers. Remove caps and labels, empty and rinse containers, and crush them. Always puncture spray cans.
• If the bin in your room is full or you are staying for a long time, you may use the outdoor garbage stocker under the stairs at any time (padlock number 104). Sort the garbage, put it in a plastic bag and tie the bag closed.
• Clothing, suitcases and oversized items cannot be collected. Please do not throw them away — take them with you.
• If the garbage stocker is full, please let us know by message.

Stairs

There is no elevator. Room 102 is on the 1st floor; room 202 is on the 2nd floor.

If you can't get in or the lock won't open, you can also use the unlock support site (enter your room number and the trouble code sent on your check-in day). If that doesn't solve it, please message us through your booking platform.

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