If something goes wrong

Life-threatening emergencies — call 119 / 110 first

• Fire: 119 — Call 119 immediately. After you are safe, please also contact us.
• Medical / serious injury: 119 — Call 119 for an ambulance. Operators can route you to English support.
• Crime / police: 110 — Call 110. State your location: Takadanobaba 3-12-24, Shinjuku-ku.

If an earthquake happens

• Take shelter under sturdy furniture or in a doorway until the shaking stops.
• Turn off the stove / kitchen heat if it is in use.
• Stay inside unless damage is visible. Wait for shaking to fully stop before opening doors and windows.
• Follow public broadcasts (NHK World on TV, J-ALERT smartphone alerts).
• Stay away from glass windows.
• Watch out for falling objects from above and protect your head.

If you need to evacuate

• Please check the evacuation route map.
• Do not run during evacuation and carry only essential belongings.
• Be aware of your surroundings and stay away from power poles, cliffs, and rivers.

Nearest evacuation area

Totsuka Daisan Elementary School — 3-18-21 Takadanobaba, Shinjuku-ku, Tokyo 169-0075

If you discover a fire

• Press the nearby alarm bell, or call the fire department (119).
• Shout to alert people around you.
• If it is safe and time permits, use a fire extinguisher; if not, evacuate immediately.

Once you are safe, please also let us know via a message on your booking platform (AirHost / Airbnb / Booking.com, etc.).

Locked out / smart lock trouble

If the smart lock at your door does not respond, first re-enter the 4-digit code from your check-in message slowly. If it still does not unlock, contact us — we will arrange remote unlocking or, in the worst case, send a staff member.

You can also use the unlock support site — enter your room number and the 4-digit trouble code (sent in your check-in day message) to see the key box location and unlock instructions.

Facility trouble (water leak, no hot water, AC, etc.)

Send a message through your booking platform (AirHost / Airbnb / Booking.com chat) with a photo if possible. We monitor messages and will respond as quickly as we can.

Feeling unwell

• Tokyo Medical Information Service: 03-5285-8181 (English available).
• If it is urgent, call 119 — translators can assist non-Japanese speakers.
• Pharmacies near the hotel close around 21:00; ask us via chat if you need help finding an open one.

Information for visitors from overseas

JNTO Japan Visitor Hotline (multilingual, 24 hours, free): 050-3816-2787

• NHK WORLD-JAPAN — International broadcasting with the latest news on natural disasters and other events.
• JNTO Official Website (Japan Travel) — Check the "Important Notice" section for the latest updates.
• List of Medical Institutions — Search by clinical department and language.
• JNTO official X (Twitter) @JapanSafeTravel — Safety tips and the latest news on natural disasters.