Frequently asked questions

1R (3 guests, ~22 sqm, 4 rooms) is a studio with a loft, featuring a double bed, a semi-double mattress in the loft, a 3-in-1 unit bathroom (with bathtub), and a rice cooker. 2R (7 guests, ~40 sqm, 2 rooms) is a two-bedroom with a loft, featuring two queen beds, one double-size sofa bed, one semi-double mattress in the loft, and an independent shower stall (no bathtub). The 2R does not include a rice cooker.

1R rooms have a bathtub (inside the 3-in-1 unit bathroom). 2R rooms have an independent shower stall only — no bathtub.

1R rooms have a rice cooker. 2R rooms do not.

Yes — all rooms include free high-speed Wi-Fi.

Each room has an Android-based smart monitor for YouTube, Netflix, and similar services. There are no terrestrial broadcast TV channels.

Yes — every room has one. 1R rooms come with gel-ball detergent placed on the unit; 2R rooms have automatic detergent and softener dispensing.

Every room has a clothes iron and an ironing mat (used instead of an ironing board). Drying hangers and an oil-free heater are also provided in every room.

No — stairs only. If you would prefer a 1F room, please let us know via message after booking. We will accommodate when possible (not guaranteed).

No guest parking or bicycle parking is available. The motorcycle parking lot next to the building is a landmark only — it is not a guest facility.

As the property is unstaffed, we do not offer a regular luggage storage service. Only if your check-in day is a cleaning day and it can be arranged, you may be able to drop off your luggage from 12:00 (you cannot stay in the room while it is being cleaned). Please ask us by message in advance. As a rule, we cannot keep luggage after check-out or between separate reservations. Please consider a coin locker or a luggage storage service near the station. If you'd like to have a package waiting for you before arrival, you can also use Yamato Transport's "hold at branch" (センター留め) service. Address it to the nearest Yamato branch — Yamato Transport Shinjuku Hyakunincho Center (1-18-3 Hyakunincho, Shinjuku-ku, Tokyo 169-0073; open 8:00-21:00, every day including weekends and holidays) — writing "センター留め" (hold at center) in the address, your full name exactly as it appears on your passport, and your own phone number. On the day, show your passport and the tracking number at the counter to collect it (free storage for up to 7 days). In either case, our staff cannot receive or store packages on your behalf.

About a 5-minute walk from Takadanobaba Station. Search "Shinjuku Topshot Hotel" in Google Maps.

Check-in: from 15:00. Check-out: by 10:00.

Complete the pre-check-in via the pre-check-in URL in advance. Your room is assigned automatically on the day of check-in, and your room number and entry code will also be sent by message on that day. From 15:00, enter the code into the smart lock at your door. If the code does not arrive, or does not work, please let us know by message.

Check-in is from 15:00 as a rule. Depending on the cleaning schedule, we may be able to let you in earlier for JPY 2,200 (tax included) per hour. This cannot be guaranteed, so please ask us by message on the booking site.

After booking, AirHost will send you advance instructions. On the day, enter the entry code sent in your message into the smart lock keypad to enter. If you have trouble unlocking the door, please check the entry support page for confirmed guests.

Our official booking page (AirHost) manages availability and pricing through a channel manager. Cancellation policies and payment terms are listed on each booking page.

The latest cancellation policy is listed on the official booking page. Please check before booking.

Please check the latest rates and availability on the official booking page.

All rooms are non-smoking. The area around the building is also non-smoking.

Yes, children are welcome. However, we do not provide baby cribs, high chairs, or children's tableware. Since there is no elevator, please let us know via message after booking if you have a stroller and would prefer a 1F room.