SHINJUKU TOPSHOT HOTEL GUEST GUIDE

STEP-BY-STEP

How to check in

What to prepare before you arrive, and how to enter your room when you do.

Check-in time

From 15:00. Early check-in is not available — please leave your luggage at a station coin locker or send it ahead.

Before you arrive

  1. Confirm your reservation in the email or app you booked with (AirHost, Airbnb, Booking.com, etc.).
  2. A few days before arrival, you will receive a check-in message including your room number and a 4-digit door code via your booking platform’s message.
  3. Keep that message handy — you will need the door code on arrival.

On the day

  1. Walk from Takadanobaba Station to the building (about 5 minutes).
  2. Find your assigned room by the room number on the door.
  3. Enter the 4-digit code into the smart lock at the door, then turn the handle. The lock unlocks for a few seconds.
  4. Inside, please remove your shoes at the entrance and step up to the room.

PDF MANUAL

Smart lock — step-by-step

Open this manual on your phone before you reach the door.

Open door lock manual PDF · 0.7 MB

Note: the 4-digit unlock code is not published on this site. Please use the code sent to you in the check-in message.

If the door won’t open

If the smart lock does not respond, please double-check the digits in your check-in message and try again. If it still does not open, send a message via AirHost / your booking app — we will help right away.

Important notes

  • Front desk reception is not available. All check-in is self-service via smart lock.
  • Identity verification is performed in advance through the booking platform.
  • There is no elevator. Please prepare for stairs depending on your room.

Once you’re in your room

See the house manual →
See house rules →